| Technical Information |
- Q1. Current user registration status
- (1) How can I check?
Currently, for security reasons, users cannot check directly.
Please contact user support.
- Q2. Change of user registration details
- 1）Request for change
Please click here.
2）I want to give away my software to a friend...
Please refrain from giving away our software, as it is a violation of the software license agreement.
(3) I want to change my name.
In principle, we do not accept name changes for software.
However, in the case of a name change due to a company merger, marriage, or when software purchased under a company name is mistakenly registered under the name of the person in charge at the time of registration, please fill out a name change request form.
- Q3. I cannot register online user registration.
- (1) An error message "Already registered" is displayed when I register online.
Once you have registered once when you use the software, you do not need to register again.
Please contact User Support to confirm your user registration.
We apologize for the inconvenience, but the default setting of our software always prompts for user registration when you start up your PC after installation, regardless of whether you have registered.
If you are annoyed by the user registration message that appears when you start up your PC, please follow the instructions below to hide the message.
How to hide the user registration warning:
If a message prompting you to register is displayed when you start up your PC, uncheck "Show this message in the future" and click "No." The user registration warning will not appear in the future.
(2) Online user registration is not available for older products (products without a product key) due to security reasons.
Online user registration has been available at Kodensha since July 2005. Online user registration is available only for software with a product key other than the registration No.... Online user registration is only available to customers who have a software registration card (user registration postcard) with a product key other than the registration No..
- Q4. How can I register an old product for online user registration?
- Please send the "User Registration Postcard"
included with your purchase by mail or fax.
(You can also take a picture of the postcard with your cell phone and email it to us as long as the picture is clear.)
If you are not sure about the contents of the form, please leave blank.
If you wish to upgrade your software, please indicate in the margin that you wish to receive an upgrade application form.
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If you have lost the "User Registration Postcard" included with your purchase:
1) Print out the PDF file and fill in the form:
If you wish to upgrade to a newer version, please send it to
and indicate in the margin that you wish to receive an "Application Form for Upgrade".
2) Photocopies or photos of manuals and CD cases
As for 1), please send it back to us by fax, mail or e-mail.
For 2), paper copies, cell phone photos, scanned images, etc. are all acceptable as long as the registration number is clearly visible.
Please send it back to us by fax, mail or e-mail.
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