Support Information and Q&A


Soft Ware Support Page
Support Information and Q&A
Update: 16/05/31

Soft Ware Support Page

Update: 16/05/31

Subject	Chinese Writer series, KoreanWriter series, J Beijing series, J Seoul series
Procedure	Chinese Writer11 series, ChineseWriter10 series, KoreanWriter7 series, J Beijing7 series, J Seoul9 series, J Beijing Personal2, J Seoul Personal2, WorldVoice CJK2, WorldVoice CJK2, Windows 10 is supported. You can continue to use them without any problems. However, when upgrading to Windows 10, (Uninstall all software and then reinstall it again) (the following operation) is required. (Reinstallation alone or application of the correction module alone will not improve the problem. Please be aware of this.) Uninstall the software from the Control Panel. The following example uses ChineseWriter 10 as an example. How to uninstall Windows 10 software:* Right-click on the Windows 10 Start button <Control Panel> <Programs (Programs and Features) <Uninstall a program> to uninstall the software in question. STEP1 Right-click on the Start button STEP2 Control Panel STEP3: Click "Programs (Programs and Features)" or "Programs (Programs and Features)" to uninstall the program. If the display method is "Category", STEP3. Uninstall a program STEP4. uninstall a program The order of uninstallation from the Control Panel As an example here, we will use ChineseWriter10. ChineseWriter10 Learning Premium ChineseWriter10 Learning Premium ChineseWriter10 font set ChineseWriter10 Delete each of the above one by one. It may take a few seconds for the deletion to take effect depending on your computer environment. Reinstall the software using your DVD (or download). When reinstalling the software, please temporarily stop the security software and then reinstall it. (In some cases, installation may not be possible.) After installation, please restart the security software. In order to use our software, you will need to register as a user. User registration is required once when you use the software, and you do not need to register again. If you have already registered, you do not need to register again after reinstalling the software. (If you have any questions, please contact our support.) We are sorry, but our software is initially set to prompt you for user registration when you start up your PC, regardless of whether or not you have registered. You can hide the user registration warning when you start up your PC by performing the following operation. How to hide the user registration warning: Click on the "Show this message from now on" checkbox in the message that appears when you start up your PC and prompts you to register, To hide the user registration warning: Uncheck the "Show this message in the future" checkbox and click "No" to hide the user registration warning from being displayed. After the reinstallation is complete, you can download and apply the correction module from the following link to keep your PC up-to-date. http://www.kodensha.jp/sstec/download.html Please follow steps 1 through 3 above.

Subject

Chinese Writer series, KoreanWriter series, J Beijing series, J Seoul series

Procedure

Chinese Writer11 series, ChineseWriter10 series, KoreanWriter7 series, J Beijing7 series, J Seoul9 series, J Beijing Personal2, J Seoul Personal2, WorldVoice CJK2, WorldVoice CJK2, Windows 10 is supported. You can continue to use them without any problems.

However, when upgrading to Windows 10, (Uninstall all software and then reinstall it again) (the following operation) is required.
(*Reinstallation alone or application of the correction module alone will not improve the problem. Please be aware of this.)

Uninstall the software from the Control Panel.

The following example uses ChineseWriter 10 as an example.

How to uninstall Windows 10 software:
Right-click on the Windows 10 Start button <Control Panel> <Programs (Programs and Features) <Uninstall a program> to uninstall the software in question.

STEP1 Right-click on the Start button
STEP2 Control Panel

STEP3: Click "Programs (Programs and Features)" or "Programs (Programs and Features)" to uninstall the program.

If the display method is "Category", STEP3. Uninstall a program

STEP4. uninstall a program

The order of uninstallation from the Control Panel
As an example here, we will use ChineseWriter10.
1. ChineseWriter10 Learning Premium *ChineseWriter10 Learning Premium
2. ChineseWriter10 font set
3. ChineseWriter10
Delete each of the above one by one. It may take a few seconds for the deletion to take effect depending on your computer environment.

Reinstall the software using your DVD (or download).

When reinstalling the software, please temporarily stop the security software and then reinstall it.
(*In some cases, installation may not be possible.) After installation, please restart the security software.

In order to use our software, you will need to register as a user.

User registration is required once when you use the software, and you do not need to register again. If you have already registered, you do not need to register again after reinstalling the software. (If you have any questions, please contact our support.)

We are sorry, but our software is initially set to prompt you for user registration when you start up your PC, regardless of whether or not you have registered.
You can hide the user registration warning when you start up your PC by performing the following operation.

How to hide the user registration warning:
Click on the "Show this message from now on" checkbox in the message that appears when you start up your PC and prompts you to register, To hide the user registration warning: Uncheck the "Show this message in the future" checkbox and click "No" to hide the user registration warning from being displayed.

After the reinstallation is complete, you can download and apply the correction module from the following link to keep your PC up-to-date.

http://www.kodensha.jp/sstec/download.html

Please follow steps 1 through 3 above.